Got a question? Here are some FAQs
Why has Marketing Week moved to a paywall model?
Marketing Week has never been in the business of clickbait. We always go the extra mile to offer you the insight you need to do your job better. It is of immense value. And with the changes we have made, we can offer even greater value. We also believe it’s worth paying for.
Introducing a paywall also allows us to invest in more quality content that will help you navigate your way through the modern marketing landscape.
What is included in my subscription to Marketing Week
As a subscriber to Marketing Week Premium, you will be given unlimited access to all online content on marketingweek.com, which includes reports, briefings and webinars from Econsultancy. You will be able to access all of this content on marketingweek.com. You will not be able to access any content on Econsultancy.com
As a subscriber to Marketing Week Ultimate, you will be given unlimited access to all online content on marketingweek.com, and you will also get a subscription to the Econsultancy Solo package. To access Marketing Week content you need to log in on marketingweek.com. To access your Econsultancy subscription, you need to sign in on Econsultancy.com. The same login details will work across both sites.
The Marketing Week print magazine is not currently available for purchase.
How can I subscribe to Marketing Week?
View your subscription options here.
If you are a registered user of marketingweek.com, you will be asked to sign in during the checkout process.
If you are not a registered user of marketingweek.com, you will be asked to register after you have selected the subscription option you would like to purchase.
How can I pay for a subscription?
You can pay for your subscription by credit or debit card. By doing so, you authorise us to take payment from the credit or debit card chosen by you on a recurring annual basis.
Can I share my subscription login details with anyone?
Your subscription is for your personal use only. You may not share your username and password with anyone else. Also, your subscription cannot be transferred or resold. Other restrictions also apply. Please see our Terms and Conditions for full details.
How can I cancel my subscription?
Unless you cancel your subscription before we have started providing any part of it to you (in which case we will provide you with a full refund*), you will not be able to cancel your subscription or any part of it until the end of your current subscription period. This means that you are not entitled to a refund once we have started providing any part of your subscription to you, except in very limited circumstances which are detailed in our Terms and Conditions. You can notify us of your intention to cancel at any time, however the notice will only take effect at the end of your current subscription period.
*To cancel your subscription please email email@example.com or call customer services on +44 (0)20 7292 3703. Lines are open Monday to Friday 9.00am – 5.00pm GMT.
What if I don’t want to subscribe yet?
Although all our online content is now available to subscribers only, we will still be making a limited amount of content available for free.
As a subscriber, how do I access Marketing Week’s online content?
All you need to do is log in on marketingweek.com to start reading.
As a subscriber, how do I access Econsultancy’s content?
As a subscriber to Marketing Week Premium, you will be able to access the Econsultancy elements of your subscription on marketingweek.com, once you log in.
As a subscriber to Marketing Week Ultimate, you get a solo-user licence for Econsultancy, so you need to sign in on Econsultancy.com. You can use the same login details as the ones you use for marketingweek.com
What if I lose/forget my login details?
You can reset your password here.
How can I change the email address associated with my subscription?
Please sign in to your account on marketingweek.com. Then head to the My Account page and click on the ”Username or Password” tab.
What is my customer reference number and where can I find it?
Your customer reference number is a 7 digit number that can be found at the top of your My Account page. You will need to sign in to your account on marketingweek.com to view this number.
If you are a print subscriber it can also be found on the address label of your print copy.
What if I have a print-only subscription?
As an existing paid subscriber (i.e. print only bought prior to 18 October 2019) you will be given unlimited access to all online content on marketingweek.com, at no extra charge, for the remaining duration of your subscription. This includes Econsultancy reports, briefings and webinars that are part of the new Marketing Week Premium subscription. Please see below for detailed instructions on how to get access:
Firstly, you need to register with marketingweek.com. You can register here. Then you need to call customer services on +44 (0)20 7292 3703* or email firstname.lastname@example.org so they can set up access for you.
If you are already a registered user of marketingweek.com, and your online account includes the same 7 digit customer reference number as detailed on the address label of your print copy, then you will automatically get access to all online content. If the two customer reference numbers don’t match, please call customer services on +44 (0)20 7292 3703* or email email@example.com so they can set up access for you.
*Lines are open Monday to Friday 9.00am – 5.00pm GMT.
What is subscription auto-renewal?
All our subscriptions are automatically renewed unless cancelled during the subscription period. You will be charged for renewal within 24 hours prior to the end of the current subscription period.
You can cancel the auto-renewal at any time so your subscription does not renew in the future; however no refunds will be given if payment has already been taken for your active subscription period.